EggNest Farms respects your privacy and is committed to protecting the personal information you provide when visiting or shopping on eggnestfarms.com.
This Privacy Policy explains how we collect, use, store and protect your personal information.
1. Information We Collect
When you use our website, contact us or place an order, we may collect information including:
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Full name
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Email address
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Telephone number
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Billing and delivery address
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Order and transaction information
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Payment-related information
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Account information, where applicable
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Communications and enquiries sent to us
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Website usage, device and browser information
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IP address and cookie information
We only collect information reasonably required to operate our website, process orders, provide customer service and improve our services.
2. How We Use Your Information
We may use your personal information to:
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Process and fulfil orders
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Arrange delivery or collection
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Verify and process payments
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Communicate about your order
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Respond to enquiries and provide customer support
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Prevent fraudulent or unauthorised transactions
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Improve our website, products and services
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Maintain business and transaction records
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Send marketing communications where you have consented or where otherwise permitted by law
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Comply with applicable legal and regulatory requirements
3. Payments
EggNest Farms currently accepts EFT / Bank Transfer and eligible Cash on Delivery (COD) orders.
Payment and transaction information is used only where reasonably necessary to process, verify and administer your order.
We will never ask you to provide your online banking password or PIN.
4. Cookies & Analytics
Eggnestfarms.com may use cookies and similar technologies to operate the website, remember customer preferences, understand website usage and improve the shopping experience.
We may also use services such as Google Analytics, Google Ads and other advertising or measurement technologies.
Where required, customers may be given options to manage non-essential cookies through our website’s cookie settings.
5. Google & Advertising Services
We may use Google services to measure website activity, understand how customers interact with our website, advertise our products and improve the effectiveness of our marketing.
Depending on the services enabled and your consent choices, these technologies may process information such as device information, browser information, IP address and interactions with our website.
6. Sharing of Personal Information
EggNest Farms does not sell or rent customers’ personal information.
We may share information with trusted service providers where reasonably necessary to operate our business, including:
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Delivery and logistics providers
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Website hosting and ecommerce providers
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Payment and banking service providers
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IT and security providers
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Analytics and advertising providers
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Professional advisers and authorities where required by law
These parties receive only the information reasonably necessary to perform their relevant services.
7. Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Our website should use HTTPS/SSL security to protect information transmitted between your browser and our website.
No internet-based system can, however, guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with legal obligations.
Information that is no longer reasonably required will be deleted, destroyed or de-identified where appropriate.
9. Marketing Communications
Where you have consented to receive promotional communications, EggNest Farms may send information about products, promotions and special offers.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Transactional communications relating to an order are not considered promotional marketing.
10. Your Privacy Rights
Subject to applicable South African law, you may request access to personal information we hold about you and ask us to correct, update or, where legally appropriate, delete your information.
You may also object to certain processing of your personal information or withdraw consent where processing is based on consent.
To submit a privacy request, please contact us using the details below.
11. POPIA
EggNest Farms processes personal information in accordance with applicable South African privacy requirements, including the Protection of Personal Information Act (POPIA).
We aim to collect personal information for specific and legitimate business purposes and process only information reasonably necessary for those purposes.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
EggNest Farms is not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy when our services, website practices or legal requirements change.
The latest version will be published on eggnestfarms.com with the applicable update date.
14. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, please contact:
EggNest Farms
Bapsfontein, Gauteng, South Africa
Email: orders@eggnestfarms.com
Phone: +27834351962