Shipping Policy
EggNest Farms is committed to delivering fresh eggs, chicken and turkey safely and efficiently to our customers throughout South Africa.
Free Nationwide Delivery
We offer free delivery to eligible addresses throughout South Africa.
There is no standard delivery charge on qualifying orders unless otherwise clearly stated during checkout or before your order is confirmed.
Delivery Timeframe
Our estimated delivery timeframe is:
2–5 working days
The delivery timeframe begins once your order and required payment have been successfully confirmed.
Working days are Monday to Friday and exclude weekends and South African public holidays.
Remote and outlying areas may require additional delivery time.
Order Processing
Orders are processed once the required payment has been received and confirmed.
For EFT / Bank Transfer orders, full payment is required before processing and dispatch.
For Cash on Delivery (COD) orders, a 50% deposit is required before the order is processed. The remaining 50% balance is payable upon delivery.
Delivery of Fresh Products
Fresh eggs, chicken and turkey are perishable products and are handled with care throughout the fulfilment and delivery process.
Customers or an authorised recipient must be available to receive the order.
Once delivered, customers are responsible for storing, refrigerating or freezing products appropriately.
Delivery Address
Please provide a complete and accurate delivery address, contact name and telephone number when placing your order.
Customers are responsible for checking their delivery information before completing an order.
If incorrect or incomplete information causes a delivery to fail, additional arrangements may be required before another delivery attempt can be made.
Delivery Delays
We aim to deliver all orders within the estimated timeframe. However, delays may occasionally occur due to:
Severe weather or road conditions
Remote delivery locations
Public holidays
Product availability
High order volumes
Courier or logistics disruptions
Circumstances outside our reasonable control
If a significant delay affects your order, we will make reasonable efforts to keep you informed.
Receiving Your Order
Please inspect your order as soon as it is delivered.
If you receive an incorrect, damaged, defective or spoiled product, please contact us within 24 hours of delivery and provide your order number and clear photographs of the affected product and packaging.
Please refer to our Returns & Refund Policy for further information.
Order Collection
Collection may be available by prior arrangement.
Customers must receive confirmation that their order is ready before travelling to collect it.
Farm visits and collections are strictly by appointment. Unscheduled walk-in visits are not permitted