Frequently Asked Questions
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Find quick answers to the most common questions about EggNest Farms products, ordering, payments, delivery and customer support.
What products does EggNest Farms sell?
Our primary focus is fresh eggs, complemented by our selection of chicken and turkey products. Product availability and quantities can be viewed directly on our online store.
Are your eggs fresh?
Yes. Freshness is one of our main priorities. Our eggs are carefully selected, handled and packed to maintain their quality and freshness throughout fulfilment.
Can I order in bulk?
Yes. We welcome both household and bulk orders. Restaurants, bakeries, caterers, retailers and other businesses can contact us for larger quantities and available bulk pricing.
How should I store my products?
Eggs and poultry should be stored appropriately after delivery. Fresh chicken and turkey should be refrigerated or frozen as required and prepared according to appropriate food-safety practices.
Our primary focus is fresh eggs, complemented by our selection of chicken and turkey products. Product availability and quantities can be viewed directly on our online store.
Are your eggs fresh?
Yes. Freshness is one of our main priorities. Our eggs are carefully selected, handled and packed to maintain their quality and freshness throughout fulfilment.
Can I order in bulk?
Yes. We welcome both household and bulk orders. Restaurants, bakeries, caterers, retailers and other businesses can contact us for larger quantities and available bulk pricing.
How should I store my products?
Eggs and poultry should be stored appropriately after delivery. Fresh chicken and turkey should be refrigerated or frozen as required and prepared according to appropriate food-safety practices.
How do I place an order?
Orders can be placed directly through eggnestfarms.com. Select your products and quantities, add them to your cart and complete the checkout process.
What payment methods do you accept?
We accept:
EFT / Bank Transfer – Full payment is required before your order is processed.
Cash on Delivery (COD) – A 50% deposit is required to confirm and process your order, with the remaining 50% payable upon delivery.
When will my EFT order be processed?
Your order will be processed once payment has been received and successfully confirmed.
Payments made between different banks may take additional time to reflect unless an immediate payment option is used.
Is Cash on Delivery available?
Yes. Cash on Delivery is available on eligible orders. A 50% upfront deposit is required, and the remaining balance is payable upon delivery.
Orders can be placed directly through eggnestfarms.com. Select your products and quantities, add them to your cart and complete the checkout process.
What payment methods do you accept?
We accept:
EFT / Bank Transfer – Full payment is required before your order is processed.
Cash on Delivery (COD) – A 50% deposit is required to confirm and process your order, with the remaining 50% payable upon delivery.
When will my EFT order be processed?
Your order will be processed once payment has been received and successfully confirmed.
Payments made between different banks may take additional time to reflect unless an immediate payment option is used.
Is Cash on Delivery available?
Yes. Cash on Delivery is available on eligible orders. A 50% upfront deposit is required, and the remaining balance is payable upon delivery.
Do you deliver throughout South Africa?
Yes. EggNest Farms offers free nationwide delivery to eligible addresses throughout South Africa.
How long does delivery take?
Our estimated standard delivery timeframe is 2–5 working days after your order and required payment have been confirmed.
Remote or outlying areas may require additional delivery time.
How much does delivery cost?
Standard delivery to eligible addresses within South Africa is free.
Any exceptional delivery conditions affecting your order will be communicated before fulfilment.
Do I need to be available for delivery?
Yes. Because we supply fresh and perishable products, you or an authorised recipient should be available to receive the order at the delivery address provided.
Yes. EggNest Farms offers free nationwide delivery to eligible addresses throughout South Africa.
How long does delivery take?
Our estimated standard delivery timeframe is 2–5 working days after your order and required payment have been confirmed.
Remote or outlying areas may require additional delivery time.
How much does delivery cost?
Standard delivery to eligible addresses within South Africa is free.
Any exceptional delivery conditions affecting your order will be communicated before fulfilment.
Do I need to be available for delivery?
Yes. Because we supply fresh and perishable products, you or an authorised recipient should be available to receive the order at the delivery address provided.
What should I do if my order arrives damaged or incorrect?
Please contact EggNest Farms within 24 hours of delivery if your order arrives damaged, defective, spoiled or incorrect.
Include your order number, a description of the issue and clear photographs of the affected products and packaging.
Can I return fresh food products?
Because eggs, chicken and turkey are perishable food products, we generally cannot accept change-of-mind returns after delivery.
This does not affect your rights where products are defective, damaged, unsafe, spoiled or incorrectly supplied.
Can I collect my order?
Collection may be available by prior arrangement. Please wait for confirmation that your order is ready before travelling to collect it.
Can I visit EggNest Farms?
Farm visits are strictly by appointment.
Our facility is an active agricultural operation and is not open for unscheduled walk-in visits. Customers with confirmed appointments or collections will receive the necessary instructions.
Please contact EggNest Farms within 24 hours of delivery if your order arrives damaged, defective, spoiled or incorrect.
Include your order number, a description of the issue and clear photographs of the affected products and packaging.
Can I return fresh food products?
Because eggs, chicken and turkey are perishable food products, we generally cannot accept change-of-mind returns after delivery.
This does not affect your rights where products are defective, damaged, unsafe, spoiled or incorrectly supplied.
Can I collect my order?
Collection may be available by prior arrangement. Please wait for confirmation that your order is ready before travelling to collect it.
Can I visit EggNest Farms?
Farm visits are strictly by appointment.
Our facility is an active agricultural operation and is not open for unscheduled walk-in visits. Customers with confirmed appointments or collections will receive the necessary instructions.